Returns & Refund Policy

At PROGLASSES, operated by RFR Solutions, we aim to make returns simple, transparent, and easy to follow. If you would like to return your sunglasses for any reason, please follow the steps below.

Start Your Return Request

If you are already logged in, you will be redirected directly to the return request page. If not, you will be asked to log in first.

Step 1: Log in and Submit Your Return Request

Log in to your PROGLASSES account and go to the Returns / Refunds section.

Please fill in all required details:

  • Copy of your purchase receipt or invoice
  • Customer details: name, email, and address
  • Phone number
  • Reason for refund

Please make sure all information is accurate and complete to avoid delays.

Step 2: Prepare the Product

Please return the item in its complete original condition. For sunglasses, this includes the sunglasses, original case, outer box, cleaning cloth, as well as all tags, stickers, and any included accessories.

Step 3: Pack the Item Securely

Please pack the item carefully in a strong protective box to help prevent damage during shipping.

Step 4: Include the Required Document

Inside your return package, please include:

  • A copy of your purchase receipt or invoice

This helps us quickly identify your order and process your return faster.

If you have already submitted all details through your account, no additional information is required.

Step 5: Ship Your Return

Please send your return to the following address:

PROGLASSES Returns Center

Street: 109 Cedar Street
City: Boonton
State: New Jersey (NJ)
ZIP Code: 07005
Country: United States

Please obtain and keep your shipping receipt or proof of return for your records. We recommend using a trackable shipping service.

Step 6: Return Shipping Costs

Return shipping costs are handled based on the reason for your return:

  • If your claim or complaint is approved, we will reimburse your return shipping costs.
  • Reimbursement is limited to a maximum of $5 (or equivalent), reflecting a standard flat-rate shipping cost.
  • If you are returning an item during the standard cancellation period (no defect or issue), you are responsible for the return shipping costs.

Step 7: Return Processing Time

Once we receive your return, our team will inspect the item and verify that it meets our return policy requirements.

Our standard return policy allows up to 30 days for the full return process. However, in most cases, returns are completed within 15 to 20 days when accurate information is provided and instructions are followed correctly.

Step 8: Refund Processing

Your refund will only be processed after the return has been fully received, inspected, and approved.

Approved refunds will be issued to your original payment method. Please allow a few business days for the refund to appear, depending on your payment provider.

Exchange Policy

We do not offer exchanges. If you would like a different product, please place a new order through https://proglasses.us/. All returns are processed as refunds only after approval.

Start Your Return Request

Need Help?

If you need assistance with your return, please contact us at support@proglasses.us.

Important Information

  • Items must be returned with all original packaging and accessories.
  • Incomplete, damaged, or improperly packed returns may not qualify for a full refund.
  • Shipping reimbursement applies only to approved claims.
  • The refund process begins only after the returned item has been received and approved.
  • You can place a new order at any time without waiting for your return to be completed.